Complaint Handling Procedure

Complaint Handling PROCEDURE

Wellington Management Hong Kong Limited (“we” or “our” or “us”) has implemented procedures for managing client complaint in relation to services or products provided by us. This will ensure that all complaints are handled properly and the appropriate remedial action is taken promptly.

Any complaint that you may have relating to our services or products may be addressed to us through the following channels:

By Post: 17F, Two International Finance Centre, 8 Finance Street, Central, Hong Kong

By E-mail: Please contact your account manager (if available)  

On our website: Submit a request, “Report a concern”, under Contact Us > Enquiry page

If your complaint concerns advice or services you have received from your financial advisor, please contact them directly.

Your complaint will be acknowledged, in writing, within seven days. We will gather and investigate all relevant information and evidence in relation to your complaint and provide a response as soon as practicable. The actual handling time may vary depending on the case’s complexity or other factors. In any case, we will keep you informed of any further progress and do our best to reply to you within two months of receipt of your complaint.